Delivery & Returns

Delivery

You'll find a dispatch estimate on each product page. 

Dispatch refers to the time we send the product on its way to our delivery partner. It does not mean that it will arrive at your home.

• Most of our items are in stock and dispatched within 48 hours.
• For standard items (except sofa's and other large items) we will use DHL or DPD to deliver your order.
• You will receive a tracking code from us once we ship out your order.
• For big items like sofa's, daybeds and other large items you will not receive a tracking code, instead you will receive a call from our delivery company to make an appointment for the delivery with you.
• You may receive e-mail or sms updates, but this can differ per carier and country.

Delivery charge

Delivery charges are calculated based on the total of all items in your basket, before any discounts or charges are applied.

Delivery Service

• We deliver all products you ordered together if they can be shipped with the same carrier. If you want your order to be partially delivered there may be extra charges for delivery.
• Where applicable you can opt for Saturday or Sunday delivery in the checkout, please note there may be an extra charge for delivery in the weekend.
• If you want to upgrade an existing order to a weekend or premium delivery option, we will charge you for this and it's only possible if your order has not been dispatched already.
• If you would like to have your order delivered on a specific date than you can chose so in the checkout under the delivery options or feel free to contact us so we can arrange it for you.
• If you would like to have your order fully assembled or you have a big project? We can take care of the assembly and discarding the protection and assembly material. Please contact us so we can make a personalized quote for you.
• If you live outside of the EU we can also deliver the order to you please contact our sales team so we can make a personalized quote for you.
• If you live on Island there will be an extra charge for delivery, please contact our team so we can make a personalized quote for you.

Removal of old furniture

•  In some cases, we can take away your old furniture, which will be passed onto charity if in good condition. But if your furniture's seen better days, don't worry – we'll make sure it's properly recycled.
• If you have any other question feel free to chat with us at any time.

Returns

Please find here all your questions about returns and refunds.

• Can I change my order?
  If you order has not been dispatched you can change your order. If your order is dispatched you are not able to make any adjustments.
• Can I cancell my order?
  Yes, as long as the item's not been dispatched you cancel your order. If your order has been dispatched you will need to wait and return the order back to us.
  If you would like to cancel certain items before dispatch you can contact us and we will adjust your order accordingly.
• What is your return period?
  We offer a return period of 14 days from the day you receive the products. If you want to return your order, feel free to contact us so we can arrange it for you.
• What if I don't like the products?
  You can easily return your order by contacting us. We will go over the return process with you and make sure you are satisfied.
  Once we have received your return we will process it and refund you. Please note you can only return an item if it's unused, has it's orginal packaging and is complete without any damages or stains.  All items that are returned used, without orginal packaging / material will be either send back to you or refunded only up to 75% of the original purchase.
• What if the items are delivered damaged or I was sent the wrong items?
  It's important that you inspect your order on delivery. If you're not happy, let our delivery partner know and contact us. Our quality team checks your furniture to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 14 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item, or arrange for a collection. We'll either give you a full refund, arrange for a repair, or order you a replacement.
• How much does a return cost?
  If you need to return an item because it's faulty, or because of something we've done wrong, we won't charge you for the return/collection. But if you're returning an item because you've changed your mind, you'll need to pay the cost noted below.
• How long will my refund take?
  We can only make a refund to the original payment you used to place your order.
  Refunds are usually visible within 2-3 days on your card or bankstatement. With direct payment methods like "IDEAL,Bancontact" the refunds are visible directly on your account. We provide you with a proof of the refund and a credit memo for your administration.

If you return your whole order, we'll give you a full refund, including what you paid for delivery, minus the returns or collection fee.
If you only return some of your order, we'll refund for those items and their delivery, minus the returns or collection fee.

Return cost